To ensure that your delivery arrives in time for Christmas, please refer to the order cut off dates below:
● For Standard Delivery, please place your order before the 18th December.
● For Express Delivery, please place your order by 12pm on 20th December.
Once an order has been dispatched it is down to the courier to deliver your parcel on time. Estimated delivery dates are only an estimate and not guaranteed.
EXTENDED RETURNS POLICY:
During the Christmas season, items dispatched during the period from 1st November 2018 to 31 December 2018 inclusive may be returned at any time before the 31st January 2019.
Our returns policy will revert to the standard 30-day period for items dispatched after 31 December, 2018.
Standard (2 – 5 days) - £2.95
- Orders over £50 will receive FREE UK Standard Delivery
- Orders will be delivered between Monday to Saturday
- Most orders will be received within 2-5 working days after the order has been authorised
Express Next Day - £5.95
- Order by 2pm to receive your order the next day between Monday to Friday
- Orders placed after 2pm on Thursday will be delivered on either Monday or Tuesday the following week
FREE UK Delivery
If the total cost of your order is over £50 you will receive FREE Standard Shipping. This will be automatically applied to your order in your shopping bag.
If your order is over £50 and you require Express Next Day Delivery then please select this option in your shopping bag. This option will be charged at £5.95.
Occasionally we may run free shipping promotions and competitions. To be notified of these by email, simply sign up to our email newsletter here.
If you wish to return or exchange your order please click here to see our returns procedure.
We are unable to ship to PO Box addresses
Before we can dispatch your order we need to verify your card details with your card issuer. We do our best to ensure this is completed as quickly as possible. Once you receive your order confirmation email you know that your order has been authorised.
Please call our Customer Care Team on +44 (0) 20 8365 5858 Monday to Friday, between 9am and 5pm (GMT). Outside of these hours, please leave a message and we will return your call the next working day. Alternatively, email us on firstname.lastname@example.org. Please note emails will also be answered within the hours above