DELIVERY & RETURNS
Standard (2 – 5 days) – £2.95
Orders will be delivered between Monday to Saturday. Most orders will be received within 2 – 5 working days after the order has been authorised.
FREE UK Delivery
FREE UK Standard Delivery when you spend £25 or over. This will be automatically applied to your order in your shopping bag. Occasionally we may run free shipping promotions and competitions. To be notified of these by email, simply sign up to our email newsletter HERE. If you wish to return or exchange your order please click here to see our returns procedure.
We are unable to ship to PO Box addresses
Before we can dispatch your order we need to verify your card details with your card issuer. We do our best to ensure this is completed as quickly as possible. Once you receive your order confirmation email you know that your order has been authorised.
Please call our Customer Service Team on +44 (0) 1685 843384, Mon-Thurs (09:00 – 17:00) or Fri (09:00 – 16:00). Outside of these hours, please leave a message and we will return your call the next working day. Alternatively, email us at firstname.lastname@example.org. Please note emails will also be answered within the hours above.
If for any reason you are not satisfied with the goods you ordered, you have the right to return the goods to us within 14 working days from receipt of the goods. You must notify us by email or calling our Customer Services Team on: +44 (0) 1685 843384, Mon-Thurs (09:00 – 17:00) or Fri (09:00 – 16:00). You will be required by the terms of this Contract, to return the goods to Prestige Personal Care, Heads of the Valley Industrial Estate, Rhymney, Tredegar, Gwent, NP22 5RL United Kingdom. In such cases, and provided the goods are received according to this Procedure, we will reimburse the cost of the goods within 30 days of receiving your returned goods.
If you return the goods for reasons other than:
Incomplete delivery, or incorrect delivery, or goods being defective.
You will be responsible for arranging and paying for the return of the goods to us. Please ensure you receive and retain a proof of postage.
You must ensure that the goods are stored safely and in appropriate conditions until they are returned to us.
Returned goods must be unused. We will not accept return of goods that we reasonably believe have been used. In such cases, you will be notified by e-mail that no refund will be made available to you and it will be your responsibility to arrange the return of the goods to you within 30 days of our e-mail regarding lack of refund.
Damaged or Faulty Items
You are responsible for examining the goods following delivery. If the goods delivered are damaged or faulty in any way, please notify us within 3 working days from the delivery by email or by calling our Customer Services Team on: +44 (0)1685 843384, Mon-Thurs (09:00 – 17:00) or Fri (09:00 – 16:00). Provided that the goods are unused and have been stored safely and in appropriate conditions, we will repair/replace the goods or offer you a refund.
Non-delivered or Incorrect Items
Within the order packaging, you will find a Delivery Note listing goods that you ordered. If the goods delivered do not match those listed, please notify us within 3 working days from the delivery by email or by calling our Customer Services Team on (+44) 01685 843384 Mon-Thurs (09:00 – 17:00) or Fri (09:00 – 16:00). Provided that the goods are unused and have been stored safely and in appropriate conditions, we will replace the goods or offer you a refund.
In the absence of your notice within 3 working days, we shall not be liable in respect of undelivered, incorrect or defective goods if defects have occurred during transportation and would be apparent on examination.
Please provide our Customer Services Team with your order number and keep the original packaging of the items. Goods must be returned to us within 14 working days of delivery. Please ensure that the returned parcel is properly sealed and that you receive and retain a proof of postage. If we accept your return and if you have chosen a refund, we will process the refund within 30 days of us receiving the goods. You will be notified by email from our Customer Services Team. Repairs, exchanges and replacements will be processed within 5 working days of receiving the goods. We are not liable for returned goods lost in transit. Your statutory rights remain unaffected.